How Can We Help You?
Frequently Asked Questions
How and where do I dispose of household hazardous waste products such as unused paint, paint strippers, pesticides, poisons, cleaners, household batteries, tainted gasoline, used oil, and other automotive fluids?
Who receives an ambulance bill and how much is the fee?
The Village of Hinsdale bills an "user fee" for ambulance service. There is no ambulance tax added to your yearly tax bill, but rather you are charged for the use of the ambulance when it is needed. See Section 4-1-9 of the Village Code for more information on fees.
Who do I call if I have a question regarding my ambulance billing?
Andres Medical Billing is the company the Village employs to do the billing and collection of our ambulance fees. This company will also bill your insurance company for the ambulance fee if you provide them with the information needed to do so. You can contact them at 1-847-577-8811 if you have any questions regarding your bill.
What are the sirens that ring the first Tuesday of each month at 10 a.m.?
These sirens are our emergency tornado alert system. This system is tested the first Tuesday of each month at 10 a.m.
Who should I call if I experience a power outage during a storm?
You should call Commonwealth Edison directly. There is a phone number on your electric bill which will connect you to an operator who will take the information regarding your outage. The phone number is (800) Edison-1 (800-334-7661).
Where do I install my residential smoke detectors?
As of July 1, 1988, the State of Illinois has adopted a smoke detector act requiring all "dwelling units" to be equipped with smoke detectors. A "dwelling unit" is defined as a "room or suite of rooms used for human habitation". For single family dwellings, the act requires:
- At least one approved smoke detector in operating condition be installed within 15 feet of every room used for sleeping purposes
- Every single family residence shall have at least one approved smoke detector on every story including basements but not including unoccupied attics
- All detectors shall be installed on the ceiling at least 6 inches from the wall or on the wall located between 4 to 6 feet from the ceiling.
For structures that contain more than one dwelling unit, such as apartment buildings, the following is required:
- Every dwelling unit shall have at least one approved smoke detector at the uppermost ceiling of each interior stairwell
- Each dwelling unit shall have detection as stated above for single family residences. The owner must provide the detectors, the tenant must test and maintain the detectors.
If a dwelling is newly constructed, reconstructed, or substantially remodeled, the smoke detectors required shall be permanently wired into the structure's AC power line and if more than one detector is required in the structure, the detectors shall be wired so that the activation of one detector will activate all of the detectors in the structure.
Who do I call if I have questions regarding the Village's Alarm Code Ordinance?
Assistant Chief Jon Carlson is in charge of the fire department's fire prevention bureau. Any questions regarding the Village's Alarm Code Ordinance should be directed to him at 630/789-7060.
Does the Fire Department offer CPR classes?
There are two classes offered:
- Health Care Professionals CPR is intended for medical professionals that are required to have certification for their employment.
- Heart Saver AED is intended for people who need or desire certification in CPR and are not healthcare professionals.
Classes are conducted at the Hinsdale Fire Department at 121 Symonds Drive. For more information or to register for a class, please call (630) 789-7060
What do I do if my CO (Carbon Monoxide) detector activates?
If your CO detector has activated you should call the Fire Department to come out and check your home for carbon monoxide. If any one in the home is experiencing flu-like symptoms such as nausea, vomiting, dizziness, you should exit the home until the Fire Department arrives.
How do I find out if the Fire Department is conducting a test for entry level positions?
The Fire Department will publish an advertisement in the local newspapers (Hinsdale Doings, Suburban Life) when it is accepting applications.
What are the charges for a false alarm activation and why are we charged?
- Residential $200.00
- Commercial $300.00
How does the Fire Department handle disclosure of my medical information?
Please read the Notice of Privacy Practices which outlines procedures the Fire Department takes to protect your privacy. However, there are some cases when the Fire Department will have to give your information to a third party. This two-page brochure includes a form that patients can sign or have signed for them to acknowledge receipt of this brochure.